A tactical Leadership Development Professional and Educator who brings focus to Revenue Growth through Business Development Excellence, Customer Satisfaction and Retention.
On the foundation of over twenty years of progressive business experience, Crystal-Lee channels her expertise to the key objective of corporate leadership development. She applies her background in Sales Management, Marketing and Education as the underpinning to big-picture client success. Through strategic training program development and delivery to groups and individuals, she drives learning outcomes to support organizational objectives and personal career goals.
Winning new business, consistently surpassing targets and guiding teams to exceed customer expectations are the mainstay of Crystal-Lee’s history of success. She brings these values to life for her corporate clients, having herself executed project and sales management engagements which led to successful implementation of national programs, improved customer satisfaction and retention. Whether facilitating multiday leadership workshops or providing one on-one coaching, she demonstrates a keen understanding of organizational challenges. As a member of Fanshawe College Faculty, she developed and delivered course curriculum along with a variety of instruments to evaluate learning and assess student progress in critical thinking skills.
PROFESSIONAL EXPERTISE AND SERVICES
- Leadership Development
- Business Development
- Project Management Consultant
- Customer Satisfaction & Retention
- Training & Development
- Career Coaching
EDUCATION & CERTIFICATIONS
MA, Leadership Development, University of Guelph
ACC, Associated Certified Coach, International Coaching Federation
Diploma, Hotel and Resort Management, Sir Sandford Fleming College
Diploma, Transportation and Tourism, Sir Sandford Fleming College
Diploma, Recreation and Leisure, Sir Sandford Fleming College
DreamBuilder Accelerator and Transformational Coach Certification
Knowledge Business Broker Certificate
Sales Training: Dale Carnegie and Jeffrey Gitomer
Managing Things Leading People